YOUR INFORMATION

Privacy, in plain English.

When you enquire, you give Sintez your name, phone number, suburb or postcode, the work you need, your preferred timing, property type and how long the issue has been happening. You can also share your preferred appointment date, time, best time to call, street address and email. We use these details to respond, prepare a quote and manage the work.

Who receives your enquiry

Your enquiry is stored in our private business dashboard. We also send its details through Sendblue to the Sintez team’s phone so we can follow up promptly. Our website and database are hosted on Railway. These providers may process information outside Australia.

Understanding website visits

We record an anonymous visit identifier, pages viewed, referring website domain, campaign tags and general device category. A short-lived identifier is kept in your browser’s session storage. If you submit an enquiry during that visit, it is linked to the source that brought you here. We don’t collect precise visitor locations or store raw IP addresses in our analytics.

We honour your browser’s Do Not Track or Global Privacy Control signal. Tracking may also be blocked by your browser. You can still submit an enquiry when analytics is disabled. We use a separate secure session cookie when a team member signs into the dashboard.

Keeping and protecting information

Anonymous visit records are removed after 90 days of inactivity. Enquiries and quotes are retained to manage customer work and business records. Access to the dashboard requires authentication. IP-derived, one-way identifiers are briefly kept to limit abusive requests.

Access, correction or removal

Use the enquiry form to ask to access, correct or remove your information. Tell us it is a privacy request and provide a contact number so we can verify and respond to your request.

Last updated: 21 September 2026.